• Prepware
• I am having trouble activating Prepware on Mac OS X 10.7 and 10.8. What am I doing wrong ?
This can happen if the program is not correctly installed or is running from the install disc.
If no disc symbol appears on your desktop when you put the disc in the player, open a New Finder Window, on the Devices list find and click on Prepware 2013 to see the Applications and Prepware 2013 folders displayed in the finder. Drag and drop the Prepware 2013 folder into the Applications folder to begin the Prepware installation. When installation is completed, remove the disc from the player before starting the program for the first time.
• Where are the FOI questions for Flight Instructor tests ?
The FOI questions are included in CFI Prepware (product code ASA-TW-CFI).
The FOI test is separate from the Flight Instructor exams. You will find the FOI questions in the Test Name drop down list.
• Why does the ASA prepware have so many more questions than the FAA website ?
The FAA website only includes samples of typical questions. They do not
provide the complete database of FAA Knowledge Exam questions. The ASA prepware materials include a much wider sampling of the questions you may
be asked during your official test at the FAA testing centers. All of the queistions you find in the ASA materials are true cadidates for your
test; you should study them as directed in the instructions to ensure your preparedness for the test.
• Why do I always get a lot of the same questions when I take a test in Prepware ?
Prepware generates questions in a random manner, just like the actual FAA
knowledge exam does. However, because of the way the tests are structured, you may get some of the same questions on a new test.
Consider the Private Pilot Knowledge Exam. There are 11 areas of concentration within the exam. Each of these areas has a different number of
possible questions you could be asked on your test: Basic Aerodynamics (44), Aircraft Systems(45), Flight Instruments (57), Regulations (153),
etc. A certain percentage of questions will be drawn from each area. So, if 10% of your test questions are to be on Basic Aerodynamics, the
system will choose 6 questions from the 44 questions in that section. Likewise, if 10% of your test questions are to be on Regulations, the
system will choose 6 questions from the 153 questions in that section.
As you can see, even though the test is generated randomly, the likelihood of you receiving the same questions from the Basic Aerodynamics
section is higher than that of the Regulations section.
• Why were there questions on my test that were not in Prepware ?
The FAA upates the question databases three times a year
(February, June, and October). In order to provide you with the most current information, we must review the changes the FAA makes, and then
publish them. This takes a little bit of time (usually a few weeks) If you take your test after the FAA has made the changes, but before we make
the changes to our database, there is a chance you will see a new or changed question we have not yet published.
To stay as current as possible, you should obtain updates, by choosing "Check For Updates" in the Help menu within Prepware. You can also sign up
for email notification of future updates by visiting Test Updates - FAA Knowledge
Exams
• I am having trouble getting prepware to work on my Mac. How can I fix this?
If you are having problems with installing the program, or
getting it to run, there are a few common issues you can check out before giving us a call:
- Confirm that your computer meets the system requirements for the version of Prepware you have (Prepware 2011 requires OS X 10.5 or higher)
- Often times people move the program out of it's folder in an attempt to create a shortcut. If you have done this, you can try putting it
back, and use your computer's Help menu to find out how to correctly create a shortcut. If putting it back doesn't work, you may need to call
customer service.
- Make sure the disk is not in the computer when you attempt to put in the activation code.
- Double, and then Triple check your activation code. 95% of the time an activation code presents a red X, it is due to the code being entered
incorrectly. Enter the code exactly as it appears, including the dashes, and with no spaces. If you received your code via email, copy and paste
it into the box to reduce the chance of error.
For further assistance, contact customer service at 1-800-ASA-2-FLY or email support.
• Where can I find a record of the tests I've taken ?
Your test results are stored in the Performance menu. Click on
"Performance" and choose “Open Test Performance History”. Here you will see a performance history of the tests you have taken.
• Why doesn't Prepware fit on my screen ?
There are particular screen settings and system requirements
for prepware to run properly. First, confirm that your operating system will support the version of software you are using. You can find this
information on the back of the cd packaging, or in the User's Guide. Also, make sure your screen resolution is set to a minimum of 1024x768 and
the dpi is set to 96. If you still have problems, email tech support.
• I am having trouble registering my Prepware, how can I fix this ?
Prepware must be registered to gain access to Updates. A couple of things may be happening.
1) All versions of Prepware, with the exception of Prepware School, are licensed for one user who may install it on two machines. If this
agreement is violated, you will be unable to register and obtain Updates.
2) When registering on a second computer, you must use the same first and last name, and email address you used to register the software
originally. Also, the system is 'case sensitive', meaning you must use upper or lower case letters exactly as you did originally.
If you have been locked out of the Updates, contact customer support via Email, or by phone at 1 (800) ASA-2-FLY. Be sure to have your Activation
code ready for prompt service.
• What is the difference between Prepware and Prepware for iPhone ?
The full desktop version of Prepware is a comprehensive
study and test utility. Test mode allows you to take timed tests, and to email scores from those tests to receive an endorsement. It also has a
study mode, which provides the ability to select questions by subject or to search the full database. It is supported with a study guide for
review, as well as explanations of the answers. Also included; the QuizMaker tool for creating customized quizzes, recording of your performance
history, and the ability to re-test missed questions.
The Prepware Apps for iPhone and iPad provide many, though not all, of the functions available in the full desktop version and is
therefore best suited as a supplement rather than a stand-alone study program. This application also has test and study modes. Study mode allows
you to choose an area of study, review all related questions, and receive immediate feedback as to the accuracy of your answer. Explanations are
provided on demand, so you may review as you work your way through the study session. Test mode offers a set number of test questions, grades
your test, and when completed, provides a review of all test questions, correct and incorrect answers, and a score. Performance History is not
saved beyond the current test, as it is in the full desktop version, and completed tests cannot be submitted to obtain an endorsement.
• Does Prepware contain all of the FAA questions ?
While it is true the FAA no longer makes the complete
database of questions available to the public, ASA has been providing FAA Knowledge Exam preparation materials for more than 40 years. It is this
experience and close interaction with the tests that help us maintain a true representation of the tests for your studying purposes. We have the
largest sample of representative questions available – much more than what you might find in the FAA’s public data or in any competitive product.
When used with a comprehensive ground school (class, DVD, textbook, etc.), ASA materials will prepare you for your test.
✉ Click here to Email your question to ASA.
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• Test Prep
• Why do the ASA books have so many more questions than the FAA website ?
The FAA website only includes samples of typical questions.
They do not provide
the complete database of FAA Knowledge Exam questions. The ASA test prep materials include a much wider sampling of the questions you may be
asked during your official test at the FAA testing centers. All of the questions you find in the ASA materials are true candidates for your
test; you should study them as directed in the instructions to ensure your preparedness for the test.
• Why did I get questions on my test that were not in the Test Prep book ?
The FAA updates the question databases three times a year
(February, June, and
October). In order to provide you with the most current information, we must review the changes the FAA makes, and then publish them. This
takes a little bit of time (usually a few weeks). If you take your test after the FAA has made the changes, but before we make the changes to
our database, there is a chance you will see a new or changed question we have not yet published.
To stay as current as possible, visit our Test Updates page. There, you can sign up for email
notification of future updates, and also obtain the current updates.
• How can I get updates for my Test Prep book ?
You can get updates for your Test Prep book on our update page
HERE. You can also sign up for email notification when new
updates come available.
✉ Click here to Email your question to
ASA.
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